Experience

Infrastructure Project Manager

Intel | Industry: Technology

February 2024 - Present

  • ֍ Support IT infrastructure planning and execution for M&A activities, collaborating on network integration, system separation, and data migration to ensure business continuity and compliance.

    ֍ Support IT and network relocation, including data centers and server rooms, ensuring proper VLANs and IP address isolation for operational continuity.

    ֍ Support firewall cleanup and security policy adjustments to ensure network separation and data security compliance.

    ֍ Ensure seamless integration of remote sites into new network infrastructure and coordinate business unit continuity.

    ֍ Drive global project implementation in collaboration with Infrastructure, Network, Security, and Systems teams, while leading change management efforts and ensuring clear communication of IT and network changes across teams.

Project Manager

Dental Flex Solutions | Industry: Dentistry

November 2022 - February 2024

  • ֍ Concurrently managed projects from conception to completion.

    ֍ Created and managed project schedule and budget.

    ֍ Utilized SolidWorks CAD to plan, create and coordinate 3D models and blueprints of new and current designs.

    ֍ Conducted design reviews for existing assemblies with teams.

    ֍ Coordinate and respond to requests for changes from original specifications.

    ֍ Provided and maintained documentation regarding fabrication for utilization and design patenting.

    ֍ Facilitated and develop business process understanding, improvement, documentation, and training through business process mapping.

IT Support Specialist

OmniVision | Industry: Technology

March 2013 – July 2015

  • Project - iPhone & MDM Deployment

    ֍ Provisioned, deployed, and supervised iPhones initiatives via Mobile Iron VSP and Sentry systems.

    ֍ Piloted, troubleshooted and evaluated new mobile applications.

    Project - SharePoint 2013 Deployment

    ֍ Collected stakeholder needs and converted them into application and operational requirements.

    ֍ Worked with business leads, project managers, and engineers to help create project and quality management plans.

    ֍ Developed and maintained project documentation such as requirements traceability matrix, functional specifications, test plans, presentations, and training materials.

    IT Support

    ֍ Intranet maintenance: Assist providers with content updates and enhancements.

    ֍ Managed read/write access of web content; maintain intranet security and operations.

    ֍ Switch port security configuration via Cisco IOS.

    ֍ Virtualization: Facilitated team planning/piloting, tested, deployed supported VMware & Virtual Center.

    ֍ Resolved issues associated with printers, drive mappings, and network connectivity in a WAN/LAN environment.

    ֍ Rebuilt, re-imaged and deployed Windows, Linux and Mac OS X systems for office and lab environments.

    ֍ Cisco IP Phones configuration and deployment using Cisco Call Manager.

    ֍ Resolved hardware/software problems including global remote access support.

    ֍ Documentation and integration of knowledge base reports for accurate record keeping.

    ֍ Global support for PC and Apple products including Mac Pro, iPad, iPhones and iTunes.

Global IT Project Manager

OmniVision | Industry: Technology

November 2019 – November 2022

  • ֍ Managed global implementations of new satellite offices, IT infrastructure, internal applications, and IT protocols.

    ֍ Implemented agile and waterfall PM methodologies to produce quality deliverables for domestic and global projects.

    ֍ Fostered collaboration within cross-functional teams, resolving conflicts, and enabling effective communication among team members, product owners, and stakeholders.

    ֍ Ensured defect-free releases through careful planning, testing and QA efforts.

    ֍ Established thorough training and support structure for teams while strengthening relationships and foundations for future growth.

    ֍ Facilitated Agile ceremonies from daily stand-ups, sprint planning, reviews, and retrospectives.

    ֍ Championed global infrastructure development to expand capabilities as well as ensuring IT compliance.

Business Analyst/IT Support Specialist

Merck, Inc.| Industry: Pharmaceutical

June 2001 – March 2012

  • Business Analyst

    ֍ Participated in critical assessment, prepared, and implemented solutions in a multidisciplinary arena to improve department productivity.

    ֍ Oversaw IT initiatives and operational priorities for extended IT teams.

    ֍ Provided business and technical analysis, translating business needs into IT requirements.

    ֍ Researched, recommended and implemented solutions to meet business needs while maintaining system compatibility and protocol adherence.

    ֍ Change agent for business processes through partnerships and defined technical solutions to business problems.

    IT Support Specialist

    ֍ Managed and facilitated forward planning to ensure quality and efficient desktop support.

    ֍ Monitored daily backup, client patch management.

    ֍ Managed user accounts, access rights, file, and print services.

    ֍ Supported and resolved network, hardware, software, and media issues in a Windows/Mac OS environment.

    ֍ Managed incident requests through Remedy.

    ֍ Developed and maintained documentation for IT procedures, including IT asset management.

    ֍ Collaborated with teams to secure lab instruments up time, while ensuring standards and compliance requirements.

    ֍ Provided scientists with solutions for raw data capture and storage needs.

    ֍ Organized and conducted staff IT training seminars, new employee onboarding and system deployment.

Support Team Lead

MidPen Housing | Industry: Affordable Housing

December 2016 – November 2019

  • ֍ Collaborated with IT Project Managers to develop plans and align solutions.

    ֍ Engaged and coached team members toward focused goal development.

    ֍ Identified problem areas and devise approach methodologies.

    ֍ Managed help desk queues, system installations and implementations.

    ֍ Generated reports and engaged with management teams to prioritize and ensure SLA deliveries.